Shipping & Returns
Free Shipping
At Scootidoo, all products are delivered free of charge, with no minimum order, to mainland France and across the European Union.
Delivery Times
- Mainland France: 3 to 5 working days
- European Union: 3 to 5 working days
Order Tracking
A tracking number is sent by email as soon as your order is dispatched. You can track your parcel in real time from our tracking page.
Packaging
Each product is carefully packed in reinforced cardboard with foam protection to ensure delivery in perfect condition.
Returns
Right of Withdrawal
In accordance with European legislation, you have a 14-day right of withdrawal from the date of receipt of your order.
Return Conditions
- The product must be returned in its original packaging, in new and unused condition
- All accessories, manuals and included items must be returned
- Contact us at Info@scootidoo.com before any return for instructions
Refund
Refunds are processed within 14 days of receiving and inspecting the returned product, via the same payment method used for the purchase.
Warranty
All our products come with a 2-year legal warranty of conformity in accordance with Articles L.217-4 et seq. of the French Consumer Code.
How to Claim the Warranty
- Contact our after-sales service at Info@scootidoo.com
- Describe the issue with photos if possible
- Our technical team will respond within 24 hours with a solution
Countries Delivered
France, Germany, Spain, Italy, Belgium, Luxembourg, Netherlands, Austria, Portugal, Ireland, and all other EU countries.
For any questions, contact us at Info@scootidoo.com.
