Everything about Scootidoo
Frequently Asked Questions
Got a question? Find the answer below or contact us.
How can I contact customer service?
You can email us at Info@scootidoo.com or via our contact page. We respond within 24 hours.
What are the delivery times?
We deliver for free to mainland France and across the EU in 3 to 5 working days. A tracking number is sent by email.
What is your return policy?
You have a 14-day right of withdrawal after receiving your order, in accordance with European legislation.
Are your products covered by warranty?
Yes, all products come with a 2-year legal warranty of conformity. Contact our after-sales service if needed.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All payments are 100% secure.
Do I need a licence to ride an electric scooter?
In France, electric scooters are classified as EDPM. No licence required, but speed is limited to 25 km/h on public roads. Helmets are recommended.
How do I maintain my electric scooter or bike?
Tips:
• Check tyre pressure regularly
• Charge between 20% and 80%
• Store away from moisture and extreme cold
• Clean frame and brakes regularly
What is the range of your scooters and bikes?
Range varies by model: from 20 km for urban models to 120 km for premium models. Depends on rider weight, terrain and mode.
Do you offer a repair service?
Yes, our technical team can assist you remotely with diagnostics and common repairs. Contact us at Info@scootidoo.com.
Do you deliver outside Europe?
Currently we deliver to all EU countries. For requests outside the EU, contact us.