Everything you need to know about Scootidoo
Frequently Asked Questions
Do you have a question? Find the answer below or contact us.
How do I contact customer service?
You can write to us at Info@scootidoo.com or via our contact page. We respond within 24 hours.
What are the delivery times?
We deliver free of charge to metropolitan France and throughout the European Union in 3 to 5 business days. A tracking number will be sent to you by email once your order has shipped.
What is your return policy?
You have a 14-day right of withdrawal after receiving your order, in accordance with European legislation. Contact us to initiate a return.
Are your products guaranteed?
Yes, all of our products are covered by the 2-year legal warranty of conformity. If you encounter any issues, please contact our customer service department.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All payments are 100% secure.
Do I need a license to ride an electric scooter?
In France, electric scooters are classified as EDPM (Personal Motorized Mobility Devices). No license is required, but speed is limited to 25 km/h on public roads. Wearing a helmet is recommended and riding on sidewalks is prohibited.
How do I maintain my scooter or electric bike?
A few tips:
• Check the tire pressure regularly
• Charge the battery between 20% and 80%
• Store your vehicle away from moisture and cold
• Regularly clean the chassis and brakes
What is the range of your scooters and bikes?
Range varies by model: from 20 km for urban models to 120 km for high-end models. It depends on the rider's weight, the terrain, and the riding style.
Do you offer a repair service?
Yes, our technical team can assist you remotely with diagnostics and common repairs. Contact us at Info@scootidoo.com.
Do you deliver outside Europe?
Currently, we deliver to all countries in the European Union. For any requests outside the EU, please contact us to explore the possibilities.
