General Terms and Conditions of Sale

Effective September 2026

Article 1 — Purpose

These general terms and conditions govern all sales between Scootidoo, 108 Rue Pierre Brossolette, 92320 Châtillon, France (SIRET: 889 293 510 00018, VAT No.: FR11889293510), and any customer purchasing from scootidoo.com. Every order implies acceptance of these terms and conditions.

Article 2 — Products

Products are described as accurately as possible. Photos are not contractually binding.

Article 3 — Prices

Prices are shown in euros (€), including taxes.

Article 4 — Payment

Payment can be made by card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, or Shop Pay. Payments are securely processed through Shopify Payments.

Article 5 — Delivery

Orders are shipped within 24–48 hours and delivered within 3–5 business days. Shipping is free in France and throughout the European Union.

Article 6 — Right of withdrawal

You have 14 days from receipt to return the product without giving a reason. The product must be returned in its original packaging, unused, and in perfect condition. Return shipping costs are borne by the customer. Refunds are issued within 14 days of receipt of the returned product.

Article 7 — Legal warranties

All products are covered by the 2-year legal guarantee of conformity and the guarantee against hidden defects. Scootidoo covers the return shipping costs for defective products.

Article 8 — PLEV regulations

In France, personal light electric vehicles are limited to 25 km/h on public roads. Use at higher speeds is restricted to private property. Tampering voids the warranty and CE conformity. Third-party liability insurance is mandatory.

Article 9 — Governing law

These terms and conditions are governed by French law. The French courts have jurisdiction.

Article 10 — Contact

Email: contact@scootidoo.com
Address: 108 Rue Pierre Brossolette, 92320 Châtillon, France
Phone: +33 7 53 64 89 64
Customer service: Monday–Friday, 9 a.m.–6 p.m.