General Terms and Conditions of Sale

Effective from September 2026

Article 1 — Purpose

These general terms and conditions govern all sales between Scootidoo, 108 Rue Pierre Brossolette, 92320 Châtillon, France (SIRET: 889 293 510 00018, VAT: FR11889293510), and any customer purchasing from scootidoo.com. Placing an order implies acceptance of these terms and conditions.

Article 2 — Products

Products are described as accurately as possible. Photos are not contractually binding.

Article 3 — Prices

Prices are listed in euros (€), including taxes.

Article 4 — Payment

Payment can be made by card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, or Shop Pay. Payments are secured via Shopify Payments.

Article 5 — Delivery

Orders are dispatched within 24–48 hours and delivered within 3–5 business days. Shipping is free in France and throughout the European Union.

Article 6 — Right of withdrawal

You have 14 days from receipt to return the product without giving a reason. The product must be returned in its original packaging, unused and in perfect condition. Return shipping costs are the customer's responsibility. A refund will be issued within 14 days of receiving the return.

Article 7 — Legal warranties

All products are covered by the 2-year legal guarantee of conformity and the guarantee against hidden defects. Scootidoo covers the return costs for defective products.

Article 8 — Personal mobility vehicle regulations

In France, personal mobility vehicles are limited to 25 km/h on public roads. Use at higher speeds is restricted to private property. Tampering voids the warranty and CE conformity. Third-party liability insurance is mandatory.

Article 9 — Governing law

These terms and conditions are governed by French law. The French courts have jurisdiction.

Article 10 — Contact

Email: contact@scootidoo.com
Address: 108 Rue Pierre Brossolette, 92320 Châtillon, France
Phone: +33 7 53 64 89 64
Customer service: Monday to Friday, 9 a.m.–6 p.m.