General Terms and Conditions

Effective September 2026

Article 1 — Scope

These Terms and Conditions govern all sales between Scootidoo, 108 Rue Pierre Brossolette, 92320 Châtillon, France (SIRET: 889 293 510 00018, VAT No.: FR11889293510) and any customer placing an order on scootidoo.com. Every order implies full acceptance of these Terms and Conditions.

Article 2 — Products

Products are described as accurately as possible. Photographs are not contractually binding. Scootidoo reserves the right to change its product range at any time.

Article 3 — Prices

Prices are stated in euros (€), inclusive of all taxes. Prices may be changed at any time.

Article 4 — Payment

Payment may be made by credit card (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, or Shop Pay. Payments are processed securely through Shopify Payments.

Article 5 — Delivery

Orders are dispatched within 24–48 hours and delivered within 3–5 business days. Delivery is free in France and throughout the European Union.

Article 6 — Right of Withdrawal

Under EU consumer law, you have 14 days from receipt to return the product without giving a reason. The product must be returned in its original packaging, unused, and in perfect condition. Return shipping costs are borne by the customer. Refunds are issued within 14 days of receipt of the returned item.

Article 7 — Statutory Warranties

All products are covered by the 2-year statutory warranty of conformity and the warranty against hidden defects. Scootidoo covers the return shipping costs for defective products.

Article 8 — PLEV Regulations

In France, personal light electric vehicles are limited to 25 km/h on public roads. Use at higher speeds is permitted only on private property. Tampering voids the warranty. Third-party liability insurance is mandatory.

Article 9 — Governing Law

These Terms and Conditions are governed by French law. The courts of France shall have jurisdiction.

Article 10 — Contact

Email: contact@scootidoo.com
Address: 108 Rue Pierre Brossolette, 92320 Châtillon, France
Phone: +33 7 53 64 89 64
Customer service: Monday to Friday, 9 a.m. to 6 p.m.