Everything about Scootidoo
Frequently Asked Questions
Have a question? Find the answer below or contact us.
How can I contact customer service?
Email us at info@scootidoo.com or use our contact page. We respond within 24 hours.
What are the shipping times?
We ship free of charge to France and the entire European Union in 3 to 5 business days. We also ship to the US, UK, and other countries.
What is your return policy?
You have a 14-day right of withdrawal after receiving your order, in accordance with EU consumer law. The product must be returned in its original condition.
Are your products covered by warranty?
Yes, all our products come with a 2-year legal warranty. If there is an issue, contact us and we will arrange a repair or replacement.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are 100% secure. Pay in installments with Klarna.
Do I need a license to ride an electric scooter?
In France, electric scooters are classified as EDPM (Personal Motorized Vehicles) and limited to 15 mph (25 km/h) on public roads. No license is required. Rules vary by country.
How do I maintain my electric scooter or bike?
A few tips:
• Check tire pressure regularly
• Charge the battery between 20% and 80%
• Clean your vehicle after riding in the rain
• Store it indoors during winter
What is the range of your scooters and bikes?
Range varies by model: from 12 miles for urban models to 75 miles for premium models. Check each product page for detailed specs.
Do you offer a repair service?
Yes, our technical team can assist you remotely for diagnostics and common repairs. Contact us at info@scootidoo.com.
Do you ship outside Europe?
We currently ship to all EU countries, the UK, the US, Switzerland, and other international destinations. Contact us for specific shipping inquiries.